Assistant Operations Manager
Creature Comforts Pet Resort Creature Comforts Pet Resort Angola, NY Angola, NY Full-time Full-time $20 - $25 an hour $20 - $25 an hour 10 hours ago 10 hours ago 10 hours ago Creature Comforts Pet Resort is looking for an Assistant Operations Manager to help lead our team and operate our large volume pet care facility.
The AOM reports directly to the Practice Manger as well as the GM and Owner of the business.
AOM are accountable for all day-to-day operations, client satisfaction, staff management, and ensuring that all processes and systems are being followed.
Creature Comforts is a multi-location, high volume facility with various services (Grooming, Boarding, Training) and communal playtime.
This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences to partner with their PM and excell in a team environment.
Principal Responsibilities include (this is a short version of the more comprehensive duties):
Staff Management:
The AOM assist in for employee hiring, firing, coaching, performance monitoring and team building along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.
Operations:
The AOM is responsible for all facility operations (boarding, daycare, grooming, training and add-on services); safety of dogs, staff and clients.
Ensuring that established, high quality, customer service standards are consistently met and exceeded; handling customer complaints to ensure positive outcomes.
Responsible for ensuring high cleanliness & sanitation standards are met, maintenance needs addressed and supply inventories monitored.
Accounting Functions:
The AOM will assist in the day to day accounting functions of the business.
Client account review, generating payroll reports, reconciliation of daily deposits and software etc.
Successful candidate will have the following (minimum) qualification:
Education:
Min of 2 year degree (4 year preferred) in Business /Accounting or Zoological/Animal Science
Experience:
Min 3 years in a General Manager/Operations Manager position (leadership position managing at least a group of 5 people) with a strong track record of successful staff management, including hiring, firing, training & support.
Strong track record of customer service and client satisfaction.
Pet care facility experience highly preferred, but not required if other skill sets exceptionally well suited.
Estimated Salary: $20 to $28 per hour based on qualifications.
The AOM reports directly to the Practice Manger as well as the GM and Owner of the business.
AOM are accountable for all day-to-day operations, client satisfaction, staff management, and ensuring that all processes and systems are being followed.
Creature Comforts is a multi-location, high volume facility with various services (Grooming, Boarding, Training) and communal playtime.
This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences to partner with their PM and excell in a team environment.
Principal Responsibilities include (this is a short version of the more comprehensive duties):
Staff Management:
The AOM assist in for employee hiring, firing, coaching, performance monitoring and team building along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.
Operations:
The AOM is responsible for all facility operations (boarding, daycare, grooming, training and add-on services); safety of dogs, staff and clients.
Ensuring that established, high quality, customer service standards are consistently met and exceeded; handling customer complaints to ensure positive outcomes.
Responsible for ensuring high cleanliness & sanitation standards are met, maintenance needs addressed and supply inventories monitored.
Accounting Functions:
The AOM will assist in the day to day accounting functions of the business.
Client account review, generating payroll reports, reconciliation of daily deposits and software etc.
Successful candidate will have the following (minimum) qualification:
Education:
Min of 2 year degree (4 year preferred) in Business /Accounting or Zoological/Animal Science
Experience:
Min 3 years in a General Manager/Operations Manager position (leadership position managing at least a group of 5 people) with a strong track record of successful staff management, including hiring, firing, training & support.
Strong track record of customer service and client satisfaction.
Pet care facility experience highly preferred, but not required if other skill sets exceptionally well suited.
Estimated Salary: $20 to $28 per hour based on qualifications.
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